Soroco - Process Discovery & Mining Technology Evaluation 2021

Soroco - Process Discovery & Mining Technology Evaluation 2021

Who is This Vendor Assessment For?

NelsonHall’s Process Discovery & Mining Technology Evaluation, provides an assessment of Soroco’s process discovery & mining platform designed for:
Sourcing managers monitoring the capabilities of existing suppliers of Process Discovery & Mining platforms and identifying vendor suitability for RFPs
Process reengineering and RPA and intelligent automation center of excellence personnel evaluating process discovery & mining platform capability
Vendor marketing, sales, and business managers looking to benchmark their platforms against their peers
Financial analysts and investors covering intelligent automation and process discovery & mining platforms.

Key Findings & Highlights

Soroco approaches clients’ toil reduction efforts with a framework to enable a continuous improvement journey with Scout: Discover, Prioritize, Realize, and Catalyze.

Soroco offers Scout Platform with multiple deployment options from SaaS to on-premise (including client-managed cloud/VPC) to hybrid where only parts are on-premise. The software is unified across deployment methods, so there are no feature parity issues.

To collect data, Soroco's Scout Platform has a desktop software data agent that passively records user desktop interactions using proprietary ""deep capture"" technology – meaning the desktop user does not manually start or stop recordings. The 'teach me' functionality is where process experts perform a desktop process 3-5 times to provide samples to Scout to learn a baseline template.

Built-in analyses supported by Scout include: benchmarking, flowchart analysis, hotspot analysis, influence analysis, and work graphs.

Scout offers root cause analysis functionality as part of its Work Insights module. That also includes side-by-side process views for benchmarking.

Currently, Scout only offers prebuilt analyses for digging into work; it does not offer custom dashboarding capabilities for clients to build tooling that matches their needs. The functionality is coming towards the end of 2021, along with callbacks to, e.g., trigger alerts that can help clients action on the insights.

Soroco's pricing model is based on per-user licenses. Additionally, the company offers multiple trial options for Scout Platform.

Soroco is headquartered in Boston, Massachusetts, with offices in Bangalore and London.

The Scout Platform client base primarily consists of Fortune 2000 and mid-market enterprises.

Scope of the Report

The report provides a comprehensive and objective analysis of Soroco’s process discovery and mining capabilities, covering Scout’s functionality for:
Data extraction, transformation, and loading
Process analysis
Process improvement
Process monitoring
Corrective action enablement
Administration.

This report also assesses Soroco’s product development strategy and strengths and challenges.