Hardman & Well Conclusion: gossip can inadvertently seep into workplace interactions, hindering the development of a feedback-rich culture. By acknowledging and redirecting gossip, individuals can foster an environment of openness, trust, and constructive feedback, ultimately contributing to a more harmonious and successful workplace.
Building a Feedback-Rich Culture: Put an End to Workplace Gossip
In every workplace, the allure of gossip can be difficult to resist. Many individuals claim to be above engaging in workplace gossip, only to find themselves inadvertently drawn into it. Deborah Grayson Riegel, in her article "Stop Complaining About Your Colleagues Behind Their Backs," published on October 12, 2018, sheds light on the detrimental impact of workplace gossip and emphasizes the importance of fostering open and honest communication to create a feedback-rich culture.
- Riegel addresses a subtle form of gossip called the "confirmation expedition." This occurs when a colleague seeks confirmation of a negative or challenging experience with another colleague who is not present. By discussing a colleague behind their back without offering them the opportunity to hear the feedback, share their perspective, and participate in joint problem-solving, the benefits of open and honest relationships are undermined.
- To curb this behavior, Riegel advocates for calling out gossip as soon as it arises. By simply identifying the conversation as gossip and asking if that was the intended purpose, colleagues can be encouraged to reflect on their actions and motivations. Such intervention prompts individuals to step back and reconsider their participation in the potentially harmful discussion.
- To further promote a feedback-rich culture, Riegel recommends pivoting the conversation towards more constructive avenues. Instead of engaging in problem-confirming expeditions, foster coaching, brainstorming, and problem-solving discussions. This shift redirects the focus towards finding solutions and improving outcomes, rather than perpetuating negativity and gossip.
- In her coaching work with leaders and teams, Riegel encounters the common response of denial when she asks if her clients engage in workplace gossip. However, she stresses that even well-meaning individuals may inadvertently find themselves entangled in gossip if not cautious. By raising awareness and emphasizing the value of honest and direct communication, Riegel aims to empower individuals to break free from the gossip cycle.
- To build a healthy work environment where open communication thrives, it is vital to cultivate a culture that discourages gossip and embraces feedback. Encouraging employees to share their concerns, ideas, and perspectives directly with one another promotes mutual understanding and fosters collaborative problem-solving. Creating an atmosphere where individuals feel safe to voice their opinions without fear of gossip or backlash lays the foundation for a cohesive and productive workplace.
